I won a Sweepstakes or purchased a Reward with my Rewards Points. How long will it take for my Reward to be delivered?

Sasha V. -

Emailed Rewards are sent within 3 business days. Please check your inbox. If you are not seeing the email, please check your spam/junk folders or check your Promotion/Social inbox.

Postal mailed Rewards can take 2-4 weeks for verification and shipment. In some instances, it may take up to 8 weeks. (Huggies products Rewards take up to 4 weeks). If you have waited the allotted time and still have not received your prize, then please contact us by visiting our helpdesk or emailing us at support@huggiesrewards.zendesk.com. We will gladly look into it for you. Make sure to include details such as the date you received your winning/order email confirmation and the prize or Reward. Also, make sure to let us know the address where the Reward was supposed to be shipped to, so we can verify that information.

Have more questions? Submit a request