I bought a Huggies Product at a participating retailer and used my card, but I didn’t get the points. Why?

Sasha V. -

It can take up to two weeks after a purchase was made for the points to be added to your account. If it’s been more than a couple weeks and you’re still not seeing the points, please reach out to us and we will look into your account.

Please also be aware that if you’ve made a purchase at a retailer where you have linked a loyalty card, you will not receive points for submitting receipts from that retailer, regardless of whether or not you scanned your loyalty card at checkout. Receipts uploaded from linked retailers will be rejected.


Have more questions? Submit a request