General Troubleshooting

Registration

• I'm having a hard time getting through the registration process. What should I do?
• Why do you need my date of birth? Why are you asking for so much personal information?
• What will Huggies® do with the personal information I provided when registering?
• I have a military mailing address. Can I still register for Huggies Rewards?

Account Issues

• I tried to log in and my Huggies Rewards account is blocked. Why?
• The Points balance on my Member Account is not accurate. What should I do?
• I have completed an Extra Points activity but don't see any new Rewards Points in my Member Account. What happened?
• I'm having trouble with the site. What operating systems and browsers are compatible with Huggies.com?